Terms & Conditions

Last Updated: [1 Sep 2026]

Welcome to TezEx Logistics. These Terms & Conditions explain the rules, responsibilities, limitations, payment terms, booking terms, shipment handling terms, product sourcing terms, refund terms, and legal conditions that apply when you use our website, request a quotation, book a shipment, purchase a product through us, or use any logistics-related service provided by TezEx Logistics.

By accessing our website, requesting a quote, confirming a booking, paying an advance, sharing shipment details, or using our services, you agree to these Terms & Conditions.

1. About TezEx Logistics

TezEx Logistics provides logistics, freight forwarding, shipment handling, product sourcing, product purchasing assistance, warehousing support, cargo movement, customs coordination, air freight, sea freight, road freight, and doorstep delivery-related services.

Freight forwarding and logistics services generally include services related to carriage, consolidation, storage, handling, packing, distribution, customs matters, insurance arrangement, and document/payment coordination.

2. Definitions

In these Terms & Conditions:

“Company,” “we,” “our,” or “us” means TezEx Logistics.

“Customer,” “client,” “you,” or “your” means any person, business, company, importer, exporter, buyer, receiver, sender, consignee, supplier, or website user who uses or requests our services.

“Shipment” means any parcel, package, cargo, goods, product, container, document, item, or consignment handled, booked, transported, sourced, purchased, stored, packed, delivered, or arranged through TezEx Logistics.

“Carrier” means an airline, shipping line, courier company, trucker, customs broker, warehouse, port operator, terminal, delivery partner, or any third-party service provider involved in the movement or handling of goods.

“Booking” means a confirmed service request accepted by TezEx Logistics after quotation, negotiation, confirmation, and payment of advance or agreed charges.

“Product Sourcing” means assistance in finding, negotiating, purchasing, inspecting, collecting, storing, consolidating, or shipping goods from China or any other market.

3. Scope of Services

TezEx Logistics may provide the following services:

Air freight services
Sea freight services
Road freight services
Warehousing services
Product sourcing from China or other countries
Product purchasing assistance
Doorstep delivery service
Cargo pickup and delivery coordination
Packing, repacking, labeling, and handling
Shipment consolidation
Customs documentation coordination
Import and export support
Shipment tracking support
Supplier coordination
Inspection or verification assistance, where agreed
Other logistics-related services agreed in writing

The exact service scope will depend on the quotation, booking confirmation, route, goods type, customer instructions, carrier availability, customs rules, and applicable law.

4. Quotations and Pricing

All prices, quotations, freight estimates, product sourcing costs, customs estimates, delivery estimates, and service charges are provided based on the information shared by the customer at the time of quotation.

A quotation may change if:

Shipment weight changes
Shipment dimensions change
Volumetric weight is higher than actual weight
Product price changes
Supplier charges change
Carrier charges change
Fuel surcharge changes
Currency exchange rate changes
Customs duties or taxes apply
Pickup or delivery address changes
Shipment route changes
Goods are found to be restricted, fragile, oversized, heavy, hazardous, or misdeclared
Additional packing, storage, handling, inspection, documentation, or clearance is required

TezEx Logistics reserves the right to revise the quotation before or after booking if the actual shipment details are different from the information provided by the customer.

5. Volumetric Weight and Chargeable Weight

Freight charges may be calculated based on actual weight or volumetric weight, whichever is higher.

Volumetric weight is normally calculated according to the carrier, airline, courier, shipping line, or freight partner’s formula. The customer agrees to pay charges based on the final chargeable weight confirmed by TezEx Logistics or the relevant carrier.

6. Booking Confirmation

A booking is considered confirmed only when:

The customer has accepted the quotation.
The customer has provided complete shipment or product details.
The customer has paid the required advance or full payment.
TezEx Logistics has accepted the service request.
Any required documents or approvals have been provided.

TezEx Logistics reserves the right to refuse, cancel, or hold any booking if the shipment is restricted, prohibited, high-risk, incomplete, misdeclared, unpaid, or not suitable for transport.

7. Payment Terms

The customer must pay all agreed charges according to the quotation, invoice, or payment instruction provided by TezEx Logistics.

Payment may include:

Advance booking amount
Freight charges
Product purchase amount
Supplier charges
Service charges
Pickup charges
Warehouse charges
Packing charges
Inspection charges
Customs charges
Taxes and duties
Delivery charges
Bank transfer charges
Currency conversion charges
Any additional charges incurred during shipment handling

TezEx Logistics may hold the shipment, documents, delivery, release, or product until all pending charges are fully paid.

8. Advance Payment

For confirmed bookings, TezEx Logistics may require advance payment before starting work.

Once advance payment is received, TezEx Logistics may begin processing the order, including supplier coordination, product purchase, pickup arrangement, warehouse handling, packing, carrier booking, documentation, or customs preparation.

If the customer cancels after processing has started, deductions may apply as described in our Refund and Returns Policy.

9. Cancellation Policy

The customer may request cancellation in writing before the shipment or product purchase is fully processed.

If cancellation is requested before processing starts, a refund may be considered after deducting bank charges, payment gateway charges, currency exchange loss, or administrative charges.

If cancellation is requested after processing starts, TezEx Logistics may deduct all costs already incurred, including supplier cost, product cost, pickup cost, freight booking charges, packing charges, warehouse charges, inspection charges, documentation charges, carrier cancellation charges, service charges, and administrative cost.

If goods have already been purchased, dispatched, picked up, handed over to a carrier, loaded, shipped, or entered customs processing, cancellation may not be possible.

10. Refund and Returns

Refunds and returns are handled according to our separate Refund and Returns Policy.

The customer agrees that refunds are not automatic. Refund eligibility depends on booking status, supplier policy, processing stage, carrier charges, customs status, product condition, and third-party deductions.

Service charges are generally non-refundable once TezEx Logistics has started working on the booking.

11. Customer Responsibilities

The customer is responsible for providing accurate, complete, and truthful information, including:

Sender details
Receiver details
Delivery address
Contact number
Email address
Product details
Supplier details
Invoice
Packing list
Quantity
Weight and dimensions
Product value
HS code, where applicable
Customs documents
Import permits or approvals, where required
Special handling instructions
Any known risk related to the goods

The customer is responsible for ensuring that the goods are legal, allowed, correctly declared, and compliant with the laws of the origin, transit, and destination countries.

12. Prohibited and Restricted Goods

The customer must not send, request, purchase, source, or ship prohibited, illegal, unsafe, or restricted items through TezEx Logistics.

Restricted or prohibited items may include, but are not limited to:

Illegal goods
Counterfeit products
Weapons or ammunition
Explosives
Narcotics or drugs
Hazardous chemicals
Flammable items
Radioactive materials
Pornographic or illegal content
Stolen goods
Live animals, where not permitted
Perishable goods without prior approval
Cash or negotiable instruments
High-value jewelry without insurance approval
Products requiring import permits without proper documents
Items banned by customs, carriers, airlines, shipping lines, or government authorities

TezEx Logistics reserves the right to refuse, hold, return, report, dispose of, or cancel any shipment that appears to be restricted, prohibited, misdeclared, unsafe, or illegal.

13. Product Sourcing and Purchase from China

TezEx Logistics may assist customers in purchasing products from China or other markets.

In product sourcing cases, TezEx Logistics acts as a purchasing and logistics facilitator unless otherwise agreed in writing.

The customer understands that:

Product availability depends on the supplier.
Product price may change before purchase.
Product quality depends on the supplier or manufacturer.
Supplier refund or return policy applies to the product.
TezEx Logistics is not the manufacturer of the product.
TezEx Logistics is not responsible for supplier fraud if the supplier was selected or approved by the customer.
Inspection, if requested, may reduce risk but does not guarantee product performance, durability, or market suitability.
Product images, samples, specifications, and videos are subject to supplier accuracy.

If the supplier refuses refund, return, replacement, or cancellation, TezEx Logistics will not be responsible for refunding the product cost from its own funds.

14. Supplier and Third-Party Responsibility

TezEx Logistics may coordinate with suppliers, carriers, warehouses, customs agents, brokers, delivery companies, ports, airlines, shipping lines, and other third parties.

TezEx Logistics is not responsible for delays, refusal, price changes, mistakes, losses, damages, penalties, or service failure caused by third parties unless the issue is directly caused by TezEx Logistics’ proven negligence.

15. Incoterms and Trade Terms

Where applicable, international shipments may involve Incoterms or other agreed trade terms. Incoterms are internationally recognized rules that define buyer and seller responsibilities for shipment, insurance, documentation, customs clearance, risk, costs, and other logistics activities.

If Incoterms are used, the customer must clearly confirm the applicable term, named place, and responsibility for freight, insurance, duties, taxes, customs clearance, and delivery.

If no Incoterm or trade term is agreed in writing, TezEx Logistics will only be responsible for the services specifically agreed and paid for by the customer.

16. Customs, Duties, Taxes, and Government Charges

Customs duties, taxes, import charges, export charges, documentation fees, examination charges, penalties, demurrage, detention, storage, port charges, terminal charges, and government fees are not controlled by TezEx Logistics.

The customer is responsible for all applicable duties, taxes, customs charges, import approvals, export approvals, and government requirements unless otherwise agreed in writing.

Customs declaration processes rely on accurate goods information and documentation. Customs bodies work with structured declaration data for import, export, and transit formalities.

TezEx Logistics is not responsible for customs delay, customs penalty, seizure, confiscation, revaluation, inspection, refusal, destruction, or return of goods due to incorrect declaration, missing documents, restricted items, unpaid duties, or government action.

17. Documentation

The customer must provide all required documents on time.

Required documents may include:

Commercial invoice
Packing list
Purchase invoice
Supplier invoice
Product description
Import license
Export license
Tax registration details
CNIC/passport/company documents
Authorization letter
Customs declaration information
Any other document required by TezEx Logistics, the carrier, customs, or government authority

If the customer fails to provide documents on time, TezEx Logistics may hold, delay, cancel, return, or store the shipment at the customer’s cost.

18. Packaging and Handling

The customer is responsible for ensuring that goods are properly packed for transport unless TezEx Logistics has specifically agreed to provide packing services.

Fragile, heavy, liquid, electronic, glass, machinery, high-value, temperature-sensitive, or sensitive goods must be packed according to carrier and international shipping standards.

TezEx Logistics may recommend repacking where needed. If the customer refuses recommended packing or repacking, TezEx Logistics will not be responsible for damage caused by weak or unsuitable packing.

19. Warehouse and Storage

If goods are stored in a warehouse before shipping, during consolidation, after arrival, or due to customer delay, storage charges may apply.

Storage may be charged if:

Customer does not pay pending charges
Customer does not provide required documents
Customer delays shipment instructions
Customs clearance is delayed
Receiver is unavailable
Goods remain uncollected
Delivery cannot be completed
Shipment is held by carrier, port, airport, or warehouse

TezEx Logistics may charge storage, handling, repacking, loading, unloading, and warehouse service fees.

20. Shipment Tracking

TezEx Logistics may provide tracking updates where available.

Tracking updates depend on the carrier, route, customs status, port/airport status, and system availability.

Tracking information is provided for customer convenience and may not always update in real time.

21. Delivery Timelines

Delivery timelines are estimates only unless TezEx Logistics has given a written delivery guarantee.

Delays may occur due to:

Carrier delay
Flight delay
Vessel delay
Port congestion
Airport congestion
Customs inspection
Government restriction
Weather conditions
Road blockage
Strike or protest
Supplier delay
Incomplete documents
Incorrect customer information
Security check
Force majeure event

Delay alone does not automatically qualify the customer for refund, penalty, or compensation unless a specific written guarantee was provided.

22. Receiver Availability and Delivery Attempts

The customer must ensure that the receiver is available at the delivery address.

If delivery fails due to wrong address, unavailable receiver, refused delivery, unpaid charges, or incomplete contact details, additional delivery, return, storage, or handling charges may apply.

TezEx Logistics is not responsible for loss, delay, or extra charges caused by incorrect or incomplete delivery information.

23. Cargo Insurance

Cargo insurance is optional unless required by law, carrier, or service type.

The customer is strongly advised to request insurance for high-value, fragile, commercial, branded, electronic, machinery, or sensitive goods.

If the customer does not purchase insurance, claim recovery may be limited to the carrier’s standard liability or the applicable legal limit.

For international air cargo, the Montreal Convention liability limit for cargo loss, damage, destruction, or delay increased to 26 SDR per kilogram from 28 December 2024, where the convention applies.

24. Damage, Loss, and Shortage Claims

The customer must inspect the shipment immediately upon delivery.

For visible damage, shortage, missing cartons, broken packaging, or tampering, the customer must report the issue immediately and provide written notice within 24 hours of delivery.

For hidden damage, the customer must report the issue within 48 hours of delivery.

Claim evidence may include:

Photos of outer packaging
Photos of inner packaging
Photos of damaged goods
Unboxing video
Delivery receipt
Tracking number
Invoice
Packing list
Written explanation
Any proof requested by carrier, supplier, insurer, or TezEx Logistics

TezEx Logistics will review the claim and may assist in filing a claim with the responsible carrier, supplier, warehouse, or insurance provider.

Approval and compensation depend on the responsible party’s claim rules, evidence, insurance coverage, declared value, carrier terms, and applicable law.

25. Limitation of Liability

TezEx Logistics will not be liable for indirect, special, incidental, punitive, or consequential losses, including loss of profit, loss of market, loss of business, loss of opportunity, loss due to delay, reputational loss, or customer claims against the customer.

TezEx Logistics’ liability, if any, will be limited to the amount recoverable from the responsible carrier, supplier, insurer, warehouse, or third-party service provider, unless liability is directly caused by proven negligence of TezEx Logistics.

TezEx Logistics will not be liable for any claim where:

Goods were misdeclared
Goods were prohibited or restricted
Packing was unsuitable
Documents were incomplete
Customer provided wrong information
Customer failed to pay charges
Customer failed to purchase insurance
Damage or loss was caused by third party
Goods were held by customs or government authority
Delay was outside TezEx Logistics’ control

26. Abandoned Shipments

A shipment may be treated as abandoned if the customer fails to:

Pay pending charges
Provide required documents
Respond to TezEx Logistics
Collect the shipment
Clear customs
Accept delivery
Give disposal, return, or forwarding instructions

Abandoned shipments may be subject to storage charges, demurrage, detention, return charges, disposal charges, legal charges, or auction/disposal according to applicable rules.

TezEx Logistics will not be responsible for loss, damage, disposal, seizure, penalty, or extra cost related to abandoned shipments caused by customer delay or non-response.

27. Lien on Goods

TezEx Logistics may hold goods, documents, delivery, or release of shipment until all outstanding charges are paid.

Outstanding charges may include freight, storage, customs, duties, taxes, supplier cost, product cost, warehouse charges, return charges, cancellation charges, handling fees, administrative costs, and any other amount due from the customer.

28. Force Majeure

TezEx Logistics will not be liable for failure or delay caused by events beyond its reasonable control.

Force majeure events may include:

Natural disasters
Floods
Earthquakes
Fire
War
Terrorism
Civil unrest
Government restrictions
Customs action
Port closure
Airport closure
Pandemic
Strike
Carrier suspension
Cyberattack
Power outage
Internet failure
Weather disruption
Fuel shortage
Road blockage
Any other event beyond reasonable control

29. Website Use

Customers may use the TezEx Logistics website only for lawful purposes.

You agree not to:

Misuse the website
Submit false information
Attempt unauthorized access
Copy website content without permission
Upload harmful code
Use the website for illegal products or shipments
Interfere with website security
Misrepresent your identity or business

TezEx Logistics may restrict or block access to the website if misuse is detected.

30. Website Information and Accuracy

TezEx Logistics tries to keep website information accurate and updated.

However, website content, service descriptions, prices, delivery estimates, images, banners, icons, service claims, and general information are for guidance only and may change without notice.

Final service terms will be based on the quotation, booking confirmation, invoice, shipment details, and written agreement.

31. Intellectual Property

All website content, logos, designs, graphics, images, service descriptions, icons, text, branding, and layout used on the TezEx Logistics website are owned by or licensed to TezEx Logistics unless otherwise stated.

Customers may not copy, reproduce, distribute, modify, resell, or use TezEx Logistics branding without written permission.

32. Customer Data and Privacy

TezEx Logistics may collect customer information needed to provide services, including name, phone number, email, address, shipment details, product details, invoices, supplier details, customs documents, and payment information.

Customer data may be shared with carriers, suppliers, warehouses, customs agents, brokers, payment providers, government authorities, or delivery partners where required to complete the service.

Customer information will be handled according to our Privacy Policy.

33. Communication

TezEx Logistics may communicate with the customer through phone, email, WhatsApp, website forms, SMS, or other official communication channels.

The customer is responsible for checking messages and responding on time.

Delays caused by customer non-response will not be the responsibility of TezEx Logistics.

34. Chargebacks and Payment Disputes

Customers must contact TezEx Logistics before raising any chargeback, bank dispute, or payment dispute.

If a chargeback is filed after service processing has started, TezEx Logistics may provide booking records, invoices, tracking details, supplier confirmations, carrier receipts, warehouse records, and communication evidence to the payment provider or bank.

The customer remains responsible for all valid charges, third-party costs, and service fees.

35. Indemnity

The customer agrees to indemnify and hold TezEx Logistics harmless from any claim, penalty, loss, damage, fine, legal action, customs issue, carrier charge, government action, or third-party claim arising from:

False information
Misdeclared goods
Illegal goods
Restricted goods
Wrong documents
Unpaid charges
Customer negligence
Supplier issue
Receiver refusal
Breach of these Terms & Conditions
Violation of law or customs rules

36. Service Refusal

TezEx Logistics reserves the right to refuse service to any customer, shipment, product, supplier, or destination if:

The goods are restricted or prohibited
The customer provides false details
Payment is not received
Documents are incomplete
Shipment risk is high
Supplier appears suspicious
Destination rules do not allow the goods
Shipment may violate law
The customer behaves abusively or fraudulently
The service is not operationally possible

37. Governing Law

These Terms & Conditions shall be governed by the laws of Pakistan unless another law is required by the shipment route, carrier terms, customs authority, or applicable international convention.

For TezEx Logistics Pakistan-based operations, you may use:

These Terms & Conditions shall be governed by the laws of Pakistan, unless otherwise required by applicable international transport law, carrier terms, or customs authority.

38. Dispute Resolution

If any dispute arises, the customer must first contact TezEx Logistics in writing and provide complete details of the issue.

Both parties will try to resolve the matter through mutual discussion.

If the dispute cannot be resolved, it may be referred to the competent courts, arbitration forum, or dispute resolution authority of [Add City/Country], subject to applicable law and written agreement.

39. Updates to Terms & Conditions

TezEx Logistics may update these Terms & Conditions at any time.

The latest version published on our website will apply to all new bookings, quotations, and service requests.

Customers are advised to review this page before confirming any booking.

40. Contact Information

For questions about these Terms & Conditions, please contact:

TezEx Logistics
Email: info@tezexlogistics.com
Phone/WhatsApp: +92 346 9895954
Website: tezExlogistics.com
Office Address: Office No 1160 street 64, G-10/4 Islamabad

All official requests, complaints, claims, cancellations, refund requests, and legal notices must be submitted in writing with complete booking details and supporting evidence.